Refund Policy

Last updated: January 2026

1. Refund Eligibility

Refunds may be available for insurance products purchased through Policy 365, subject to the terms of the specific insurance provider and applicable Australian law.

2. Cooling-Off Period

Most insurance products offer a 14-day cooling-off period from the date of purchase. During this period, you may request a full refund if you have not made a claim.

3. How to Request a Refund

To request a refund, please contact us with:

  • Your policy number
  • Reason for the refund request
  • Date of purchase

4. Processing Refunds

Approved refunds will be processed within 5-10 business days to the original payment method.

5. Non-Refundable Items

Some services may be non-refundable, including administrative fees and processed insurance claims.

6. Contact Us

For refund inquiries, contact us at:

Email: refunds@policy365.com.au

Address: SE 11, 41/45 Rickard Rd, Bankstown NSW 2200, Australia